Enna

I shall use the training material I developed for a Business Continuity Courseware for online learning. (elearning)  **3. Organize the information**

**Justification of Choice** Organizing the information is a very important step as if I miss this critical process, the learners will be come confused as the content will be disorganized. As the content is in elearning, there is no way for learners to immediately ask an instructor if they do not understand the lesson, Therefore the ID must organize the content so as it is easy for the learners to learn.

How do I do this? By separating the content into smaller chunks (see sample image below of a page in the lesson, topic BCM Life Cycle) where I identify a diagram to be used and text to explain the diagram. Notice I did not put heavy text in it. This type of content organization is useful for corporate elearning as most of their materials are for their learners to learn "just in time" or a refresher course which learners in the organization need to take as and when required.

I use "chunking" which is separating large content into smaller bits in each page to also minimize the mental processing for adult learners. Adult learners are different then young learners. Firstly, adults are busy people having personal life and jobs so when it comes to learning they quickly want to know "why they need to learn" i.e. "what is in it for me?" and "what do I need to know here?" and the content must be structured for this purpose in each page to tie in with the lesson objectives which will be put in earlier on in the lesson. Chunking content into smaller bits will help to cut the mental process for the adult and also to minimize confusion. Content must be presented in such a way that when the adult learner look at the page it readily tells them the information/ knowledge they need to learn by providing only the relevant knowledge/ information they need to know. For this purpose I also always use the KISS method which is "Keep It Simple, S . . .(Actually the other "S" can be eliminated you can substitute it with "Son" rather then using the original meaning of the "S" itself. Anyway, so upon discussion with the stakeholders it has been identified that the learning is to be kept at the "awareness" level only and **target audience ** for the elearning are for all **Bank Staff ** of XYZ Bank (including all personnel, tea lady and low level employees) then all content must be simplified and the language used must also be simple English so that all can understand the material.

Materials will then be developed inside Smartbuilder which is an elearning authoring tool for online or CBT courseware development.

 As an ID I must organize the knowledge to be learned with asking the question: who is the audience for this learning material. After discussion with the stakeholders, it has been identified that the **target audience** for the elearning are for **Bank Staff** of XYZ Bank.
 * Development of Training Material and Samples**

Therefore the terminal objectives of the **whole courseware** was identified such as: At the end of the courseware, learners will be able to:
 * 1) Define the fundamental principles of BCM2. Explain the importance of BCM
 * 2) Describe the BCM ownership and accountability
 * 3) How BCM operates during Business As Usual (BAU)
 * 4) Identify the Crisis Management Committee Members (CMC)
 * 5) Explain how the escalation structure works during crisis
 * 6) Recognise the success factors in implementing BCM in the Group

<span style="font-family: Arial,Helvetica,sans-serif;">The content were looked into and analysed together with the SMEs (Subject Matter Experts) and were discussed in great length, especially on what topics are to be covered, and how deep we should go into the content. Then, after discussion the content for the courseware was simplified to **awareness** level only.

<span style="font-family: Arial,Helvetica,sans-serif;">Therefore the content were broken into 3 separate **Module (Sharable Content Object (Sco**)) as the following: <span style="font-family: Arial,Helvetica,sans-serif;">1. Overview of Business Continuity Planning <span style="font-family: Arial,Helvetica,sans-serif;">2. BCM Structure and Ownership <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">3. Crisis Management

<span style="font-family: Arial,Helvetica,sans-serif;"> The content were looked into and broken into the following structure to include only relevant information which the learners need to know. All content were chucked into byte size pieces per page, so as it is easily digestible by the learner. And each Module is narrowed down into a few important learning objectives which will be illustrated below for each Module (Sco) <span style="font-family: Arial,Helvetica,sans-serif;">. <span style="font-family: Arial,Helvetica,sans-serif;"> **Structure of each module is broken to:** <span style="font-family: Arial,Helvetica,sans-serif;">1 learning objectives <span style="font-family: Arial,Helvetica,sans-serif;">2. the content (which is breakable into several topics or subtopics) <span style="font-family: Arial,Helvetica,sans-serif;">3. Practices to test knowledge - minimum 2 practices per module <span style="font-family: Arial,Helvetica,sans-serif;">4. Summary <span style="font-family: Arial,Helvetica,sans-serif;">5. Final assessment for all the 3 modules which will be in a separate Module (Sco) for Assessment

<span style="font-family: Arial,Helvetica,sans-serif;">The following are the content identified for each module:

<span style="font-family: Arial,Helvetica,sans-serif;"> **__Module 1( SCO 1)__** <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">**Learning Objectives**: <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">At the end of this lesson you will be able to: <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 1: Opening scenario and Lesson objectives** <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 2: **** Why do we need Business Continuity Management (BCM)? ** <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 3: **** What is Business Continuity Management (BCM)? ** <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 4: BCM Life Cycle ** <span style="font-family: Arial,Helvetica,sans-serif;">** Practice – 3 ** <span style="font-family: Arial,Helvetica,sans-serif;">** Summary **
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">Explain why we need BCM
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">Define what is BCM
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">Describe the phases in the BCM Life Cycle
 * __<span style="font-family: Arial,Helvetica,sans-serif;">Topics in module 1 are as below: __**
 * __<span style="font-family: Arial,Helvetica,sans-serif;">Topics in module 1 are as below: __**

<span style="font-family: Arial,Helvetica,sans-serif;"> **__Module 2 (SCO 2)__** <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">At the end of the lesson you will be able to:
 * Learning Objectives:**
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">Explain what is “business as usual” (BAU)
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">Recognise who should be responsible to develop, implement, participate and cultivate BCM: State the statutory requirements for BCM from BNM
 * o **<span style="font-family: Arial,sans-serif; font-size: 12pt;">during BAU **
 * o **<span style="font-family: Arial,sans-serif; font-size: 12pt;">during crisis **
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 12pt;">State the health and safety regulations from the OSH Act 1994

<span style="font-family: Arial,Helvetica,sans-serif;"> **Topic 1: Short intro and Lesson objectives** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 2: What is BAU?** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 3: BCM Framework and Ownership** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 4: BCM Structure and Ownership during BAU** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 5: BCM Structure and Ownership During Crisis** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 6: BCM Health and Safety Regulations** <span style="font-family: Arial,Helvetica,sans-serif;">**Practice - 2** <span style="font-family: Arial,Helvetica,sans-serif;">**Summary**
 * __<span style="font-family: Arial,Helvetica,sans-serif;"> Topics in the module 2 are as below: __**

<span style="font-family: Arial,Helvetica,sans-serif;"> **__Module 3 (SCO 3)__** <span style="font-family: Arial,Helvetica,sans-serif;"> At the end of the lesson you will be able to: __<span style="font-family: Arial,Helvetica,sans-serif;">Topics included in the module 3 are as below: __ <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 1- Intro and LO ** <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 2: **** What is Crisis? ** <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 3: **** What is Crisis Management? ** <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 4: What is Crisis Communications? ** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 5: Plans Relationship** <span style="font-family: Arial,Helvetica,sans-serif;">** Topic 6: **** Incident, Escalation and Communications Process ** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 7: Post Crisis** <span style="font-family: Arial,Helvetica,sans-serif;">**Topic 8: Success Factors** <span style="font-family: Arial,Helvetica,sans-serif;">**Practice - 3** <span style="font-family: Arial,Helvetica,sans-serif;">**Summary**
 * <span style="font-family: Arial,Helvetica,sans-serif;"> Learning objectives: **
 * <span style="background-color: white; font-family: Arial,Helvetica,sans-serif;">State what is crisis
 * <span style="background-color: white; font-family: Arial,Helvetica,sans-serif;">Define what is crisis management
 * <span style="background-color: white; font-family: Arial,Helvetica,sans-serif;">Differentiate between crisis management and crisis communication
 * <span style="background-color: white; font-family: Arial,Helvetica,sans-serif;">Describe what should be done in the event of crisis as according to the BCM plans
 * <span style="background-color: white; font-family: Arial,Helvetica,sans-serif;">Explain the escalation and communication process
 * <span style="font-family: Arial,Helvetica,sans-serif;">State the success factors of implementing BCM in our organisation

Next step, the SME of BCM of Bank XYZ will pand over the content to the ID. The ID will then analyse the content again and break it into small digestible chunks. Content are divided into each pages, depending on the topic and sub-topic. The document to put in the content is called "**Design Document**" somethimes this document can also be known as "Roadmap". This document will be looked together with the SME and in the **review meeting** they will have to vet the content and to agree on how the ID has structured and broken the content. Also during this review meeting the SMEs will discuss, along with their focus group if the content are sufficient, need to be changed or to add new. Once the client (the Smes + foucs group) agreed with thow the content is structured, The ID together with her team of graphic designers will build the elearning courseware using **Smartbuilder.**

Sample Below is a sample of the document **"Design Document"** which was used to discuss during review sessions with the SMEs and the focus group **.** This document is also acts as a **storyboard** to ease the development process of the courseware for instructional designer to communicate with her team of graphic designers. Content in the "Roadmap" is divided into columns and rows. Each rows signifies 1 page of the real Module.

Each column is divided into: 1. Module/Sco/ Lesson/ Topic name. 2. Cognitive level / LO (Learning objectives) that is what is aimed to be taught at this page. sample below however shows blank (forgot to put in just now), So it is to create awareness of the BCM Life Cycle. 3. Instructional Strategy/ Medium is to put in what type of instructional method to use (see sample) 4. Last column is for References (REF) or remarks to be left to SMEs or as a note for reminder.

Sample of 1 page of the Module based on the "**Design Document**" above is as below. the page is built using Smartbuilder.



Enna, this is your page. Study the mind maps and create steps for the HPT analyst that would allow him/her to find the relevant causes that lead to the courseware productivity and the implementation planning of the intervention.

=Performance Gap:=



Your suggested steps:

=Design of Intervention Implementation:=

Your suggested steps: